• Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible.
• If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request if available.
• Additional day charge plus tax may apply for late checkout.
• Guests who check out of the hotel after 11:00 a.m. and prior to their scheduled departure date are subject to an early departure fee of one night, plus tax.

• Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible.
• If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request if available.
• Additional day charge plus tax may apply for late checkout.
• Guests who check out of the hotel after 11:00 a.m. and prior to their scheduled departure date are subject to an early departure fee of one night, plus tax.

• Summer (July – September): Reservations must be cancelled 7 days prior to check in. Amendments or cancellations within the 7-day period will incur a fee of one (1) room night, plus tax. Cancellation policies may vary by rate type booked.
• Off Season (October – June): Reservations must be cancelled 48 hours prior to check in. Amendments or cancellations within the 48-hour period will incur a fee of one (1) room night, plus tax. Cancellation policies may vary by rate type booked.

No Show Charges: 

Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card. Charges will be for the entire stay and the entire stay will be cancelled.

The registered guest is liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises or property caused by them or any person in their party, whether or not staying at the hotel within the duration of your stay.

• Cactus Tree Inn reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Cactus Tree Inn as a result of the aforesaid.
• Should this damage come to our attention after the guest has departed, we reserve the right to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.
• We will first make every effort to fix any damage ourselves prior to contracting specialist to make the repairs, thus trying to make every effort to keep all costs that the guest would incur to a minimum.
• Guest room found to be in complete disorder maybe subjected to additional cleaning fee.

Damages to Room: 

Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.

Damages to Mattresses & Bedding:

Damage to mattresses and linen including towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.

• Cactus Tree Inn reserves the right to take action against any guests or visitors found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers.
• Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel.
• Depending on the severity of the guest actions, law enforcement may become involved at the hotel’s discretion.
• Should the fact that fire-fighting or detection equipment had been tampered with come to our attention after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.

Cactus Tree Inn is privately owned and operated. We reserve the right to refuse service to anyone for any reason that does not violate British Columbian and/or Canadian laws. Cactus Tree Inn has a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the owners for the operation and management of the hotel.

Cactus Tree Inn will refuse service or evict a guest for any of the following behaviour:

• refusal or failure to pay for accommodations
• refuses to abide by the reasonable standards or policies established by Cactus Tree Inn for the operation and management of our hotel;
• is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests;
• is unable to properly supervise their children at all times;
• seeks to use the hotel for an unlawful purpose;
• seeks to bring into the hotel a firearm or any unlawful item, including an explosive or hazardous or toxic substance which may be dangerous to other persons;
• destroys, damages, defaces, or threatens harm to hotel property and/or guests;
• causes or permits persons to exceed the maximum allowable occupancy of room;

For safety and to ensure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, in addition to being difficult to remove from the air, carpet, walls, and furniture, we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cigars.

Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odors. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. 

NO COOKING APPLIANCES, COMBUSTIBLES, OR FIREWORKS

The safety of our guests, staff and this facility is extremely important to us. Except for the microwave and refrigerator units provided in specific guest rooms, and our guest rooms with kitchen area, preparation of food in guest rooms by any type of cooking appliances is prohibited. A minimum fee of $300.00 will be charged.

No smoking permitted onsite (including but not limited to guest rooms, pool, parking, etc.)

ILLNESS AND EPIDEMICS

Cactus Tree Inn reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Front Desk staff. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics we are entitled to employ precautionary measures according to our own judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.

INFESTATION

The cleanliness of our rooms is extremely important to our guests. If you bring any infestation into your room or onto our hotel premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation.

Cactus Tree Inn is committed to respecting the personal privacy of individuals who visit our website.

Cactus Tree Inn and their web developers do not automatically gather any personal information from you, such as your name, phone number, e-mail or street address during your visit to its website. This information is obtained only if you supply it voluntarily, usually through contacting us via e-mail or through our online reservations system. Our websites developers employ software programs to monitor network traffic for statistical purposes only. Any personal information that you do provide is protected under the Canadian Federal Privacy Act.

Visitor information is not disclosed to anyone except our staff, our contractors and our affiliated service providers for the sole purpose of adhering to your wishes with regards to your website requirements, domain name registration, and hosting. The information you give us will only be shared with Law Enforcement agencies if required by law.

We do not use any information to create individual profiles, nor do we disclose the information to anyone outside those who need to provide you with a response within our business or its related services.

Cactus Tree Inn has links from its website to other sites on the Internet. If you follow any link to a location outside the Cactus Tree Inn website, you should refer to that individual site’s own privacy policy.

Questions or comments regarding this policy may be directed to info@cactustreeinn.ca. If you are not satisfied that we have adequately respected your privacy, you may wish to contact the Office of the Privacy Commissioner by calling 1-800-267-0441 or via the Internet at info@privcom.gc.ca.