RESERVATION / PAYMENT POLICY

All rates are quoted in Canadian currency.

Rates may increase without notice. Rates as advertised on the Cactus Tree Inn website or any other website or promotional material are subject to change at any time without notice and may increase or decrease at the hotel’s discretion. Rates are based on standard room (1-2 occupancy), king (1-2 occupancy), small suite (1-2 occupancy) and large suite (1-2 or 3 occupancy) and all reservations are subject to availability.

RESERVATIONS

GUEST REGISTRATION
We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature. The names of all guests occupying the room must be registered. Information regarding your license plate/car description is also gathered at check-in for security.

THIRD AND EXTRA PERSON FEE
Room rates are listed for single/ double occupancy. Additional adults and/or children over 10 years old sharing a room will incur a charge of $10 per night, per person up to maximum occupancy for a room.

MAXIMUM OCCUPANCY
Room occupancy requirements are based on fire code/fire safety restrictions. Standard Room maximum occupancy is 2 or 4(for 2 beds), Deluxe King/Queen maximum occupancy is 2, Small Suite maximum occupancy is 3 and Large Suite maximum occupancy is 4. If you exceed the maximum number of guests allowed, you will be asked to rent another guestroom for proper accommodations or vacate the hotel.

GUARANTEED RESERVATIONS
We accept Visa, Master Card and the American Express card. We do not charge your credit card at the time you make your reservations. Your credit card guarantees your reservation(s). Please make sure to receive a reservation confirmation number when you make a reservation. Reservations must be cancelled Forty-eight (48 hours), hotel time, prior to your arrival date, in order to avoid a one (1) room night, plus tax, cancellation fee. Reservations will be held until 9 p.m. of your scheduled arrival date. If you have not checked in by that time, a NO-SHOW charge of one room night, plus tax, will be charged to your credit card and the balance of your reservations will be cancelled. Cactus Tree Inn is not responsible for weather conditions, personal emergencies, or schedule changes.

RESERVATION AND PAYMENT FOR GUESTS BY PRIVATE THIRD PARTIES
Generally, third party payment is not permitted. In the case of paying for a family member if you will not be physically present at the hotel, we require prior completion and approval of a Credit Card Authorization form including a copy of your driver’s license and the front and back of your signed credit card. You will be responsible for any and all damages and loss. We reserve the right to refuse reservation at any time for any reason.

CREDIT CARD AUTHORIZATION BY CORPORATE THIRD-PARTIES
Please contact us at least 24 hours prior to guest’s arrival to request a Credit Card Authorization form. We must receive the information by fax or email and process the approval for your reservations prior to the guest’s arrival.

PAYMENT METHOD

  • All guests are required to present a valid signed major credit card and government issued photo identification.
  • Cash payments are accepted but a signed and pre-authorized credit card for any additional charges that may be incurred is required.
  • We cannot accept cheques or foreign currency.

CHECK-IN / CHECK-OUT

CHECK-IN REQUIREMENTS
Check in is at 3:00pm. Guests must be at least 21 years of age to check in at Cactus Tree Inn. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (Province/State driver’s license, passport, etc.) at check-in. A valid, signed, and pre-approved credit card in the name of the guest registration is also required (see "Pre-Authorization at Check-in" below.

DEBIT CARD/CREDIT CARD HOLDERS
Your Debit or Credit Card will be pre-authorized at check-in for the full amount of your stay. The pre-authorization will HOLD the funds until check-out, at which time the amount actually incurred during your stay will be charged. If you change your method of payment at check-out or change the length of your stay, your bank may not post the changes to your account immediately. Cactus Tree Inn has no control over the policies of your bank and will not be held liable for any “insufficient funds” penalties or any other resulting fees or charges. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your debit or credit card. Some banks hold pending authorizations for up to 30 days.

CHECK-OUT PROCEDURE

Check-Out time is 11:00 a.m.

  • Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible.
  • If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request if available.
  • Additional day charge plus tax may apply for late checkout.
  • Guests who check out of the hotel after 11:00 a.m. and prior to their scheduled departure date are subject to an early departure fee of one night, plus tax.

CANCELLATIONS

CANCELLING RESERVATIONS

  • Cactus Tree Inn is not responsible for weather conditions, personal emergencies, or schedule changes.
  • Reservations must be cancelled forty-eight (48 hours) Pacific Standard Time, prior to your arrival date, in order to avoid a one (1) night full room cancellation fee.
  • If reservations are cancelled less than 48 hours before the arrival date, your credit card may be charged the full room charge plus taxes.
  • If you are staying more than one (1) night, only the first night and taxes will be charged.
  • If you cancel any reservation, you must obtain and save the cancellation number for your records

CANCELLATION OF GROUP RESERVATIONS
Group/Block reservations must be cancelled 4 weeks prior to arrival date. Reservations cancelled after that date may be charged one (1) full room charge plus tax for each room reserved and the balance of their reservations cancelled.

NO SHOW CHARGES:
Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card. You will only be charged the first night, one (1) night’s full room rate plus taxes and the balance of the reservation will be cancelled.

PAYMENT FOR DAMAGE / THEFT

DAMAGE AND/OR THEFT OF HOTEL PROPERTY
The registered guest is liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises or property caused by them or any person in their party, whether or not staying at the hotel within the duration of your stay.

  • Cactus Tree Inn reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Cactus Tree Inn as a result of the aforesaid.
  • Should this damage come to our attention after the guest has departed, we reserve the right to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.
  • We will first make every effort to fix any damage ourselves prior to contracting specialist to make the repairs, thus trying to make every effort to keep all costs that the guest would incur to a minimum.
  • Guest Rooms found with waste strewn around after guest departure, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees.

DAMAGE TO ROOM
Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.

DAMAGE TO MATTRESSES AND BEDDING
Damage to mattresses and linen including towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.

DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT

  • Cactus Tree Inn reserves the right to take action against any guests or visitors found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers.
  • Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel.
  • Depending on the severity of the guest actions, law enforcement may become involved at the hotel’s discretion.
  • Should the fact that fire-fighting or detection equipment had been tampered with come to our attention after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.

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