GUEST CONDUCT POLICY

Our common sense rules are to ensure the enjoyment of all our guests.

DO-NOT DISTURB AND ACCESS TO ROOMS
To provide all of our guests with an exceptionally clean and safe hotel experience, we provide daily housekeeping. Our Housekeeping Staff will honor the “Do Not disturb” door hanger once during a twelve hour period indicating that the room is occupied. The Housekeeping Staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room. Management reserves the right to enter a room with a known status of “Do not disturb” for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Hotel Policy/House Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Hotel Policy/House Rule is broken. Law enforcement will be granted immediate access to hotel property and rooms of evicted guests.

RULE ENFORCEMENT

Please note that all staff is trained and required to respond to potential violations of our Hotel Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by Cactus Tree Inn for safety of all guests, staff, owners, property, and the operation and management of the hotel will be evicted, with no refund. In addition to the room charge, a Guest Disturbance Compensation Fee may be assessed, as a well as a minimum $300.00 cleaning fee per room for infractions of our Hotel Policy/House Rules.

NO IN-ROOM PARTY
Cactus Tree Inn enforces a No In-Room Party Policy to ensure we can protect the hotel and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without refund. Registered guest(s) is responsible for all persons visiting. Non-Registered visitors are only permitted until 10:00 P.M. If found with more “people” not listed on the Guest Registration Form after 10:00 P.M. your stay will be considered a party. You will be ordered to vacate the premises without refund and may be access Guest Compensation Disturbance Fee.

RIGHT TO REFUSE SERVICE/EVICTION

Cactus Tree Inn is privately owned and operated. We reserve the right to refuse service to anyone for any reason that does not violate British Columbian and/or Canadian laws. Cactus Tree Inn has a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the owners for the operation and management of the hotel.

Cactus Tree Inn will refuse service or evict a guest for any of the following behaviour:

  • refusal or failure to pay for accommodations
  • refuses to abide by the reasonable standards or policies established by Cactus Tree Inn for the operation and management of our hotel;
  • is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests;
  • is unable to properly supervise their children at all times;
  • seeks to use the hotel for an unlawful purpose;
  • seeks to bring into the hotel a firearm or any unlawful item, including an explosive or hazardous or toxic substance which may be dangerous to other persons;
  • destroys, damages, defaces, or threatens harm to hotel property and/or guests;
  • causes or permits persons to exceed the maximum allowable occupancy of room;

100% SMOKE-FREE

For safety and to ensure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, in addition to being difficult to remove from the air, carpet, walls, and furniture, we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cigars.

Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odors. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. A Designated Smoking Area is provided outside.

CANDLE, INCENSE, ESSENTIAL OILS
Candles, incense, essential oils (diffusing, vaporizing, etc.), including the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products, are prohibited in our facility.

NO COOKING APPLIANCES, COMBUSTIBLES, OR FIREWORKS

The safety of our guests, staff and this facility is extremely important to us. Except for the microwave and refrigerator units provided in specific guest rooms, and our guest rooms with kitchen area, preparation of food in guest rooms by any type of cooking appliances is prohibited. A minimum fee of $300.00 will be charged for cooking in a room, including, but not limited to, coffee makers, hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking. A microwave is available during office hours for all registered guests to use in our breakfast area.

HEALTH ISSUES

ILLNESS AND EPIDEMICS

Cactus Tree Inn reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Front Desk staff. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics we are entitled to employ precautionary measures according to our own judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.

INFESTATION

The cleanliness of our rooms is extremely important to our guests. If you bring any infestation into your room or onto our hotel premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation.


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