GENERAL POLICY

We ask all our guests to familiarize themselves with our various policies, which have been put in place to ensure a pleasant stay for all our guests, to provide our guests with an exceptionally clean, safe, and friendly hotel experience.

CHECK-IN/CHECK-OUT TIMES

  • Check-In Time: 3:00 p.m.
  • Check-Out Time: 11:00 a.m.

Please view our Reservations & Payment Policy page for more information on late checkout.

QUIET HOURS

  • 10:00 p.m. to 7 a.m.
  • If you become aware of a disruptive guest, please contact Front Desk staff immediately by room phone or in person.
  • Televisions, voices, or other devices must be kept at a respectful low level at all times, both in rooms and in public areas such as the parking lot.
  • Doors should be opened and closed quietly.

BREAKFAST:
Our continental breakfast is included in the price of your stay and is for registered guests only. We cannot accommodate visitors for breakfast.

CHILDREN
Well behaved children of all ages are welcomed. Children aged 10 and under stay for free when sharing a room with one or more paying adult(s), using existing bedding. As the parents, guardians, or chaperones of children, you are personally and legally responsible for them, and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised. Children under the age of 13 are not allowed in the pool area without being accompanied and supervised by their parent/guardian/chaperone.

PETS
We regret that we cannot accommodate pets.

NON-REGISTERED VISITORS
Registered guests are permitted to have visitors until 10:00 p.m. Visitors must notify the Front Desk upon their arrival. Visitors must be accompanied by the registered guest at all times. Visitors are not permitted to use guest amenities including the pool, continental breakfast, or Wi-Fi. You as a registered guest are responsible for your visitor(s) at all times.

FREE INTERNET ACCESS
Access to our Wi-Fi is free for our registered guests. The hotel Wi-Fi access code is subject to change without notice. Wi-Fi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals. Cactus Tree Inn assumes no liability for guest use.

POOL
For everyone's safety, our pool area is equipped with camera surveyance. Our pool is available for registered guest only. Visitors are not permitted in the pool or pool area. The pool is located by the office building and is open from 9:00 a.m. to 9:00 p.m. seasonally. The pool is not heated. Adult supervision is required for all children under the age of 13. No life guard on duty. No pets, food, drinks, or smoking is allowed in the pool area. Please refer to the posted rules at the Pool for more use guidelines.

FREE ONSITE PARKING
We offer free parking to all our registered guests. All vehicles must be listed on the registration at check-in. Parking for registered guests is free. Please note that parking is at your own risk. Cactus Tree Inn shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property. If a vehicle is left in the hotel parking lot after the guest has departed without the written consent of the hotel, the hotel reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs on hotel premises.

HOUSEKEEPING/ROOM INSPECTION
Housekeeping is provided daily between the hours of 8 a.m.-2 p.m. Housekeeping may start as early as 7 a.m. during busy season. This is a 100 % NON-SMOKING hotel, including medical marijuana. Rooms are cleaned and inspected daily. Rooms are rented to guests in appropriate condition without any prohibited odor. Click here to view our "Guest Conduct Policy" for more details.

LINEN CHANGING:
Your comfort is very important to us. For guests staying multiples nights, bed linen is changed on a rotation schedule. Used towels are exchanged for fresh towels daily. If Housekeeping is unable to change a bed due to personal items left on a bed, a note will be left. Housekeeping will be happy to make your beds each day if all personal items are removed. Please contact our Front Desk staff if you have any additional questions or concerns. Replacing linen due to damage or guest request may incur additonal fees.

ALCOHOL POLICY
Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room. Alcohol is not allowed in public areas such as the lobby, pool, etc. Alcohol consumed during special events is restricted to those 21 years old or older (valid photo identification required) and can only be consumed at that event venue.

ROOM KEYS
Room keys are issued to the registered guest(s). No room keys will be issued to youth under 21 at any time. I.D. is required if you have lost your key and require a duplicate. Please return room keys to Front Desk or key drop box at Check-out. Charge $10 fee for replacing a key that you lost.

LOST & FOUND POLICY
Cactus Tree Inn assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately at (250)498-2225 and we will try to assist you in locating your lost item.


General
Policy


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Reservation &
Payment Policy


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Guest Conduct
Policy


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Privacy
Policy


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